Superior Logistics Ohio
Privacy Policy & Terms and Conditions
Last updated: July 13, 2026
Privacy Policy
Superior Logistics Ohio ("Superior Logistics," "we," "us," or "our") respects your privacy. This Privacy
Policy explains what information we collect, how we use it, and the choices you have. It applies to our
website, our delivery and installation services, and the email and optional text-message notifications we
send about your delivery.
Information We Collect
We collect information needed to schedule, perform, and communicate about your delivery, including:
● Your name, delivery address, phone number, and email address
● Details about the items being delivered and any installation requirements
● Delivery scheduling information, including time windows and delivery status
● Records of communications we send you, such as delivery notifications
Much of this information is provided to us by the retailer you purchased from, so that we can complete
your delivery on their behalf.
How We Use Your Information
We use your information only to provide and improve our delivery services, including to:
● Schedule and complete your delivery and any installation
● Contact you about your delivery
● Send delivery text notifications to customers who have separately opted in to receive them
● Provide you with a link to track your delivery
● Respond to your questions and resolve any delivery issues
● Keep records required for our business and legal obligations
SMS / Text Message Program (Optional)
Text message notifications are a separate, optional service. Signing up is entirely voluntary, is not
required to receive your delivery, and is not a condition of any purchase, account, or transaction. You
will receive your delivery and full service from us whether or not you choose to receive text messages.
You may decline text messages, or opt out later, with no effect on your delivery or any other service we
provide.
We send delivery text messages only to customers who have given express opt-in consent. Simply
giving us your phone number — or agreeing to these Terms — does not enroll you in text messages and
does not constitute consent to receive them. Consent to receive text messages is given only through a
separate, affirmative action: checking the unchecked opt-in box on our opt-in form at https://superior-
tracker.onrender.com/optin, or telling our staff directly that you wish to receive delivery text updates.
We keep a record of each opt-in.
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If you opt in, the messages you receive are limited to your own delivery — for example, your scheduled
delivery window, an out-for-delivery alert, delivery confirmation, and any delivery exception. We do not
send marketing or promotional text messages.
We do not sell, rent, or share your mobile phone number or SMS consent with any third party or
affiliate for their own marketing or promotional purposes. The phone numbers we collect are used
solely for the delivery-related purposes described above. Text-messaging originator opt-in data and
consent are not shared with any third parties.
Message frequency varies. The number of messages depends on your delivery activity — typically a
scheduling confirmation, an out-for-delivery alert, and a delivery-complete notice for each delivery.
Message and data rates may apply. Standard message and data rates from your mobile carrier may
apply to any messages you send or receive. Superior Logistics is not responsible for charges from your
wireless carrier.
You can opt out at any time by replying STOP to any message you receive from us. After you reply STOP,
you will receive a one-time confirmation and will no longer receive delivery text messages; we may still
contact you by phone or email about your delivery. For help, reply HELP or contact us using the
information below.
How We Share Information
We share your information only as needed to provide our services, and never sell it. Specifically, we may
share information with:
● The retailer you purchased from, to coordinate and confirm your delivery.
● Service providers who help us operate, such as our messaging provider (to send texts and
emails) and mapping and routing tools — used only to provide our services to you.
● Legal and safety authorities when required by law or to protect our rights, property, or safety.
We do not sell your personal information, and we do not share your mobile phone number or
messaging consent with third parties for their marketing purposes.
Data Retention and Security
We keep your information only as long as needed to provide our services and to meet our legal and
business obligations, and we take reasonable measures to protect it against unauthorized access, loss,
or misuse.
Your Choices
You may ask us to update or correct your information, decline or opt out of text messages at any time
(by replying STOP, or by simply not opting in), or ask questions about how your information is used by
contacting us using the details below. Declining text messages does not affect your delivery or any other
service.
Children’s Privacy
Our services are directed to adults arranging deliveries. We do not knowingly collect personal
information from children.
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Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated"
date above.
Contact Us
If you have questions about this Privacy Policy or your information, contact us at:
Superior Logistics Ohio
3160 West Fair Avenue, Lancaster, Ohio 43130
614-321-9132
contact@superiorlogisticsoh.com
Terms and Conditions
These Terms and Conditions ("Terms") govern your use of the Superior Logistics Ohio website and
delivery tracking pages, and our delivery and installation services. By using our website or our delivery
services, you agree to these Terms.
These Terms do not enroll you in text messages and do not constitute consent to receive text
messages. Consent to receive text messages is separate and optional, and is described under "Text
Message Notifications (Optional)" below.
Our Services
Superior Logistics Ohio provides final-mile delivery and installation services on behalf of retailers.
Delivery scheduling, time windows, and item details are based on information provided to us by the
retailer and by you. We make reasonable efforts to deliver within the scheduled window, but windows
are estimates and may change due to traffic, weather, product availability, or other factors outside our
control.
Delivery Tracking
When you receive a tracking link from us, it is unique to your delivery and intended only for you. The
tracking page shows information about your own delivery, such as its status, estimated window, and
completion details. Please do not share your tracking link publicly.
Text Message Notifications (Optional)
Text message notifications are an optional service that is separate from these Terms and from any
purchase or delivery. Agreeing to these Terms, providing your phone number, purchasing a product, or
scheduling a delivery does not sign you up for text messages and does not constitute consent to receive
them.
We send delivery text messages only to customers who have given express, affirmative opt-in consent —
by checking the unchecked opt-in box on our opt-in form at
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https://superior-tracker.onrender.com/optin, or by telling our staff directly that they wish to receive
delivery text updates.
Opting in is voluntary and is not a condition of any purchase or of receiving your delivery. You may
decline text messages and still receive your delivery and full service from us. If you do opt in, you may
opt out at any time by replying STOP. Message frequency varies, and message and data rates may apply.
Reply HELP for help.
Your Responsibilities
To help us complete your delivery, you agree to provide accurate delivery information, ensure someone
is available to receive the delivery during the scheduled window when required, and provide safe and
reasonable access to the delivery location. Additional charges or rescheduling may result from
inaccurate information or missed delivery windows, subject to the policies of the retailer you purchased
from.
Limitation of Liability
To the fullest extent permitted by law, Superior Logistics Ohio is not liable for indirect, incidental, or
consequential damages arising from delivery delays, scheduling changes, or the use of our website or
tracking pages. Our services are provided on an "as available" basis.
Intellectual Property
The Superior Logistics name, logo, website, and tracking system are the property of Superior Logistics
Ohio and may not be copied or used without permission.
Changes to These Terms
We may update these Terms from time to time. The "Last updated" date at the top reflects the most
recent version.
Contact
Questions about these Terms can be directed to Superior Logistics Ohio at 3160 West Fair Avenue,
Lancaster, Ohio 43130 · 614-321-9132 · contact@superiorlogisticsoh.com.
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